Join me next Thursday and get my book FREE: ITIL-Based Best Practices for Incident Management Webcast

Receive an electronic copy of my best-selling “The Best NOC and Service Desk Operations BOOK EVER!” by joining me next Thursday, February 17th at 8am PST/11am EST as I deliver an ITIL-Based Best Practices for Service Desk Excellence Webcast!

As a Managed Services Provider, your single biggest asset in winning the customer service battle and increased service and solution sales is also your greatest threat – your Service Desk.

Establishing and enforcing consistent ITIL-based incident management procedures among every single one of your service desk and technical teams will yield positive improvement in the following areas:

  • Increased efficiencies resulting in improved profits
  • Consistent customer experiences resulting in increased sales opportunities
  • Reduction of risk resulting in less re-work and increased client satisfaction
  • Solid change management resulting in reduced errors

All attendees will receive an electronic copy of my best-selling “The Best NOC and Service Desk Operations BOOK EVER!”

Join me for this informative Webcast next Thursday, February 17th at 8am PST, 11am EST and Ill share insights that will help you deliver effective, efficient service desk support to your Managed Services clients. There will be a live Q&A session at the end of the Webcast.

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College Health Plan Reform Proposed

Approximately 2,000 colleges and universities have contracts with health insurers to offer student health plans which cover around three million American students. Students typically purchase these health plans when family coverage isn’t available or alternative plans are not affordable.

College health plans are not all the same— some are comprehensive while others offer limited benefits that can put students at risk for a flood of medical bills. How well the plans are regulated also varies widely.

Regulations proposed by the U.S. Department of Health and Human Services on February 9, 2011 would define college health plans as “individual health insurance coverage,” allowing students enrolled in such plans to receive protections similar to those created by last year’s Affordable Care Act. (The Affordable Care Act health care reforms are giving Americans greater freedom and more control over their health care decisions through new benefits and consumer protections.)

College Students to Receive More Control Over Their Health Care

“Thanks to the Affordable Care Act, college students will have more control over their health care,” said Secretary of Health and Human Services Kathleen Sebelius in a press release issued by the Department. “This rule would ensure that these plans remain a viable, affordable option for students while guaranteeing that they are regulated consistently and offer transparent benefits to students.”

Although it’s only a proposal, the news is already considered a victory by student advocacy groups such as Young Invincibles, a national organization which represents the interests of 18 to 34 year-olds in discussions over the nation’s health care. According to the New York Times, the group issued a statement praising the proposal.

“These regulations are a big win for the millions of students on these plans and their families. We are happy to see that H.H.S. heard the voices of young people and guaranteed they will finally get the health insurance that all Americans deserve,” were the words of Aaron Smith, a co-founder and executive director of the group.

College Insurance Groups Lobbied Against Student Health Plan Changes

Many health insurance companies and colleges feel otherwise.

College health plans were initially exempt from many of the requirements of the Affordable Care Act because the plans were defined as “limited benefit plans,” or plans which cover a very specific population for a relatively short period of time. Groups such as the American College Health Association, a collaborative networking base of college health professionals across the nation, lobbied to make the exemption permanent.

In an August 12, 2010 letter to the White House, the American College Health Association—along with other industry organizations—argued that the law’s proposed reforms “could make it impossible for colleges and universities to offer student plans,” reports the Wall Street Journal.

Initial Student Health Plan Changes to Take Effect in 2012

Presently some college health plans only offer limited benefits with low annual dollar limits on health care. Many have limited networks of doctors and other health care providers. Despite their drawbacks, though, these health plans are the only health insurance option for millions of college students.

Should the proposed regulations take effect on January 1, 2012, college health plans could not exclude students based on pre-existing conditions or impose lifetime limits on coverage. Annual limits would have to be at least $100,000 for plans begun before September 23, 2012 and no less than $2-million thereafter.

A 2008 report by the Government Accountability Office found that some college health plans excluded preventive services from coverage and some plans limited payment for benefits such as prescription drugs. In addition, plans also varied in terms of premiums and maximum benefits, with annual premiums ranging from $30 to $2,400 and maximum benefits ranging from $2,500 for each illness or injury to unlimited lifetime coverage.

It’s important to realize that the law specifies that some provisions, such as the pre-existing conditions exclusion, will be phased in. Some provisions won’t go into effect until 2014, reports Inside Higher Ed.

Health Plan Reform is a Big Win for Students

Even so, “It’s a big win for students,” claims Bryan A. Liang, executive director of the Institute of Health Law Studies at the California Western School of Law. “They’re going to have at least a little bit of security,” he told Inside Higher Ed.

The Department of Health and Human Services is holding a 60-day comment period on the proposal. A final ruling is expected to be issued by this spring with the rule taking effect next year, reports CNBC.

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College: It’s Not for Everyone, Says Harvard Study

Even though the importance of a college education is drilled into children at an early age, just 30 percent of Americans earn a bachelor’s degree by the time they are 27 years old. High school and college students are dropping out in record numbers, causing some educators to believe that a traditional four-year degree is not the best path for everyone to pursue.

“College for All” Mindset Doing More Harm than Good

Students Need Realistic Pathways to Careers

“For an awful lot of bored, disengaged kids who are on the fence about completing high school, they need to see a pathway that leads them to a career that is not going to require them to sit in classrooms for the next several years,” Schwartz said in a telephone interview with Bloomberg.

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Professors Differ On Ethics Of Using WikiLeaks Cables

At universities around the country, a new semester has begun, and professors of international relations are entering it with a new teaching tool at their disposal: the diplomatic cables released by the website WikiLeaks.

The WikiLeaks cable dump is almost universally considered a scholar’s treasure trove. But, there is a debate within the academic community over the ethics of using the classified dispatches in the classroom.

Extremely Valuable’

The School of Advanced International Studies at Johns Hopkins University in Washington, D.C., is one of the nation’s premier policy schools. Students there will go on to work at the State Department and in embassies around the world. But first they will spend their days in the classroom, learning the fundamentals of how foreign policy is made — and following WikiLeaks’ publishing of secret diplomatic cables, their professors have some new teaching materials.

“I thought it was a positive thing quite frankly. I’m very glad that [Julian] Assange has published these documents,” SAIS professor Piero Gleijeses says, referring to the man behind WikiLeaks.

Gleijeses says he has no reservations about using these cables in his classroom. He believes that as raw documents from contemporary diplomats they offer the kind of insight that no book or article could provide.

“Obviously they are extremely valuable,” he says. “Extremely valuable.”

Understanding Policy

There is already one cable Gleijeses is thinking about using in class. It’s written by a U.S. diplomat in Mexico, who expresses concern that Venezuela and Cuba are using goodwill programs just south of the U.S. border to spread sympathy for their Communist governments and anti-American propaganda.

The cable’s author urges close monitoring of these programs.

Gleijeses says he can envision using this cable in his class to illustrate the assumptions behind U.S. policy.

“Then a thinking student might ask himself whether our hatred for Cuba or our dislike for Venezuela justifies such concerns and what should be the policy,” he says.

Learning To Be A Diplomat

Substance aside, the mere structure of the cables could be considered useful, says Marc Grossman, who teaches at Georgetown University’s School of Foreign Service. Grossman is a former ambassador to Turkey and served as undersecretary of state for political affairs from 2001 to 2005.

“In India, apparently, they’re showing their own diplomats the cables to say this is what we want. We want kind of this shape and this size — it’s very interesting,” he says.

Grossman says the cables could give aspiring diplomats cues on effective writing style, length and tone.

On top of this, he also thinks the cables could be a great recruiting tool for the State Department — where he worked for almost three decades.

The cables give glimpses into the life of a U.S. diplomat — prepping the secretary of state for a meeting with the king of Saudi Arabia, reporting from a lavish wedding ceremony in the former Soviet Union, assessing corruption high up the ranks in the Afghan government.

“There are probably people out there who will look at these and say, ‘Gosh, I’d like to be a diplomat, I’d like to be a Foreign Service officer, I’d like to be part of something that interesting and that good,’” Grossman says.

‘Morally Obligated’ Not To Use Them

Despite all the reasons to use them, Grossman says he will not be bringing the cables into his classroom.

“I feel morally obligated not to. They’re stolen documents, as far as I’m concerned,” he says.

He understands why they’re enticing, but he worries that by asking students who want to be diplomats to read stolen, classified cables, he could be hurting their future job prospects.

“I have to be careful in my class about not putting those people into any jeopardy. They need their security clearances, they want to have their careers,” he says.

Academic Freedom

Despite their differing views, both professors agree anyone who is an aspiring diplomat should have the option to opt out if the cables are used in class — even though the State Department has not issued any authoritative instructions to those who are not current employees.

Meanwhile, the schools where these professors teach are taking a hands-off approach in the debate. They are considering the use of the cables in class an academic freedom issue, and they’re letting instructors decide what’s best for them — and their students.

 

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